Laura O'Connor is an accomplished Customer Success Manager with extensive experience in the technology sector, currently serving as Staff Customer Success Manager at GitHub since January 2023, where responsibilities include managing complex accounts in Europe and establishing Customer Success programs. Prior to GitHub, Laura held the position of Senior Customer Success Manager at Adobe, working with key accounts in Singapore and Thailand to enhance customer engagement with the Adobe marketing ecosystem. Laura's career at LinkedIn spanned from February 2018 to August 2021, where a promotion to Principal Customer Success Manager and later to Team Lead was achieved through consistently surpassing performance metrics. Earlier roles at Microsoft included Services Account Manager and Operations Manager, where Laura managed local accounts and contributed to operational excellence. Laura holds a Master of Studies in Creative Writing and a Bachelor of Arts in English Literature and Language, both from the University of Oxford.
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