Ilia Kosenko is an experienced Support Engineering Manager at GitLab Inc. since October 2019, overseeing a team composed of Team Leads, Service Delivery Managers, and Senior Escalation Engineers while ensuring high-quality service and customer satisfaction. Prior to this role, Ilia served as Technical Support Manager at Riverbed Technology from January 2012 to October 2019, where responsibilities included managing staff and fostering a collaborative work culture. Earlier positions include Technical Support Team Lead and Senior Technical Support Engineer at Riverbed, Lead Technical Support Engineer at Expand Networks, and Senior Technical Support Engineer at Check Point Software Technologies, Ltd. Ilia's career began in Enterprise Support at Bezeq International, where support for enterprise customers and the establishment of a Linux support center were notable achievements. Throughout the various roles, Ilia has demonstrated expertise in managing technical teams, ensuring service delivery excellence, and optimizing support processes.
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