Nicole Merlo

Nicole Merlo is a seasoned professional in client success and management with a focus on fostering client relationships and driving product adoption. Currently serving as a Senior Client Success Manager at MemberHub since January 2023, Nicole previously held roles at Built Technologies and KEV Group, where responsibilities included enhancing customer experience and improving productivity in the construction lending sector. Earlier experience includes positions as a Sales Executive and Account Manager at Technology Resource Associates, a Customer Implementation Training Specialist at P4 Technologies, LLC, and various roles in support and recruitment during academic tenure at the University of North Carolina Wilmington, where Nicole earned a Bachelor's degree in Business Administration with a concentration in Human Resources Management and a minor in Psychology.