Export Manager

Manage an export sales team to deliver on their commercial targets, while providing outstanding customer service level.

• Ensure cash collection is done in a timely and secure manner in compliance to company policies and processes.
• Issuance of new orders based on annual budget per client
• Allocate orders in planned slots to serve quarter targets
• Assess in client satisfaction through Net Promoter Score
• Implement & Improve commercial processes through monitoring team and driving optimization
• Uphold strategic relationships with customers, maintaining strong communication and aiming to continuously capture & document the VoC
• Coordinate with all stakeholders to swiftly handle customers' inquiries and complaints
• Continuous monitoring of the competitive landscape to foresee and stay ahead of any threats
• Help define sales budget through historical & current analysis of customer data and knowledge
• Manage cross functional stakeholders while delivering on customer inquiries

Requirements:

• 5 - 7 years of relevant experience.
• Excellent command of English language.
• Strong analytical skills and communication skills.
• Proficient in MS office.