Gulfam Bhatti

Gulfam Bhatti is an experienced customer support professional with a robust background in training and quality assurance. Currently serving as a Customer Support Executive at GK Hair since March 2023, Gulfam previously held roles as a Customer Support Specialist at One Unit and Customer Support Representative at Tribe Consulting (Pvt.) Ltd., where responsibilities included handling customer queries for Papa John's Pizza franchises. Prior to these roles, Gulfam was the Director of Training and Development at OPTIMUS BPO, designing quality assurance policies and conducting training for sales agents, and served as QA Manager at WORK INC., ensuring high standards in customer service results. Gulfam began the career as a Customer Service Representative at Touchstone Communications, promoting insurance services. Gulfam holds a Bachelor's (Honour) Degree in Business from Williams College in London and an FSc in Pre-Engineering from PAF College Sargodha.