Darakhshanda Khalid

With over 20+ years of experience in diverse fields and past three years of dedication to customer service excellence, my tenure at myco.io as a Customer Support Manager revolves around ensuring every interaction is a positive reflection of the company’s commitment to its clients. The role leverages my profound expertise in contact centers, where I employ a blend of strategic negotiation skills and exemplary phone etiquette to elevate customer experiences.

At ibex. Pakistan, I honed my abilities in customer support by effectively resolving concerns, streamlining feedback loops, and continuously collaborating with colleagues to enhance our services. Our team's focus on maintaining professionalism and empathy has been instrumental in fostering customer loyalty and improving service offerings, reflecting my passion for driving customer satisfaction through meticulous support and proactive problem-solving.