Joseph Scheip

Joseph Scheip has over 15 years of experience in customer success and operations management. Joseph is currently the Customer Success Manager at Gladly, where they have been since December 2019. Prior to that, they were with Global-e for just under a year as a Senior Customer Success Manager. Joseph has also held positions as an eCommerce Client Manager at FedEx and a Manager of Shipping Operations at 1stdibs.com. In addition to their work in customer success and operations, Joseph has also held positions in compliance and distribution support. Joseph is a skilled problem solver with a passion for helping others and ensuring customer satisfaction.

They work with Julia Burnett - Customer Success Manager, Mike Yacobian - Customer Success Manager, and Lauren Dubno - Customer Success Manager. Joseph Scheip reports to Kimberly McKellar, Director of Customer Success.