Kyle Kacius

Kyle Kacius is currently a Staff Product Manager at Gladly. Prior to this, they worked as a Product Manager at Symphony Commerce from September 2015 to July 2018, where they were responsible for the Customer Experience & Merchandising teams. Feature areas include promotions, subscriptions, self-service merchandising tools, customer service tools, and checkout.

Before Symphony Commerce, Kyle worked as a Consultant at Accenture from June 2012 to September 2015. There they designed and implemented new features on eCommerce sites of B2B and B2C F500 clients, including promotion management, product content management, search and navigation, order management, and product page optimization. Kyle's client projects included billion-dollar corporations from various industries, and they were responsible for SEO strategy, prototyping systems, and reporting on conversion and other metrics. In this role they trained and mentored over twenty analysts and led teams of up to five analysts.

Kyle's first role in the IT industry was as an IT Analyst Intern at Cisco Systems from May 2011 to August 2011.

Kyle Kacius has earned a BS in Management Information Systems and Analytical Consulting from Purdue University. Kyle also holds certification from Udacity in UD651 Data Analysis with R and CS253 Web Development, Coursera in CS184 Startup Engineering, and SAP Hybris in hybris Business Analyst Certified.

Their manager is Michael Wolfe, Chief Product Officer & Co-Founder. Some of their coworkers include Matt Baker - Director of Software Engineering, Ayush Khanna - Senior Product Manager, and Alice Li - Software Engineering Manager.