Gladly
Patrick Burd is a software engineer with extensive experience in the technology sector. Since October 2018, Patrick has been employed at Gladly, focusing on software engineering. Prior to this role, Patrick served as a software engineer at Tradecraft from November 2017 to June 2018, providing engineering consultancy on internal projects. Patrick's background includes a position at LinkedIn from July 2016 to October 2017, contributing to SalesNavigator and PointDrive. Earlier in their career, Patrick worked at PointDrive from December 2013 to July 2016 and began as a software developer at Appiphony from June 2012 to December 2013. Patrick holds a Bachelor's Degree in Computer Science from the University of Illinois Chicago, earned between 2009 and 2013.
Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.