Ricky Vidrio

Ricky Vidrio is a seasoned professional in Customer Success, currently serving as Enterprise, Customer Success at Gladly since September 2025. Prior experience includes roles such as Director of Customer Success at Incredibuild, leading post-sale strategy following the acquisition of garden.io, and Vice President of Operations at garden.io, where Ricky oversaw key customer success functions and facilitated the company's acquisition. Ricky's background also encompasses significant positions at Zendesk, including managing over $30M in ARR while implementing successful expansion strategies and initiatives. Previous experience includes leadership roles at Keen and Jive Software, with a foundational career at CLARA, where Ricky was instrumental in establishing market presence and partnerships. Ricky holds degrees in International Business and Marketing from Dominican University of California and Intercollege.