Gladly
Sako M is a seasoned professional in the field of software engineering and DevOps, holding extensive experience in security and infrastructure roles. At Gladly, Sako M serves as a Senior Software Engineer focusing on DevOps and security. Previously, Sako M held the position of DevOps and Infrastructure Security Lead at OpenGov Inc. and worked as a DevOps engineer at NGINX, Inc. Additionally, Sako M contributed as an Industrial Cyber Security Researcher at Fraunhofer IOSB-INA and as a Cyber Security Researcher at SAP, emphasizing expertise in cyber security across various technological environments.
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Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.