Alan Dawson

Alan Dawson is an experienced professional in customer service and team leadership, currently serving as Team Lead Service Desk EMEA at Glanbia since November 2020. Prior to this role, Alan held positions as Customer Service Team Lead at Diebold Nixdorf and Customer Service Manager, contributing to various customer service initiatives. Alan's background also includes managing a contact center at Bank of Ireland and team leadership at Ulster Bank, where responsibilities encompassed call forecasting and holiday management for over 300 agents. Alan holds a Leaving Certificate from Ashfield College.