Glance
Keith Carpentier has a diverse background in the tech sector, with experience in quality assurance, game design, and product management. From consulting for various clients to overseeing game development efforts, Keith has demonstrated expertise in assessing quality needs, process development, team building, and release engineering. With a strong focus on driving quality and continuous improvement, Keith has held roles such as Director of QA, Senior QA Engineer, and Design Director. Keith's educational background includes an Associate's Degree in Computer Science from Bristol Community College.
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Glance
Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.