Glance
Tom Kraft is a seasoned design professional specializing in interaction and UX product design, currently serving as the Lead Interaction Designer at Glance since May 2016. At Glance, a digital customer service technology provider for major Fortune 500 companies, Tom leads the creation of user journeys, designs UI prototypes, and develops a cohesive design system in Figma. Previously, Tom was a Partner and Digital Creative Director at Weymouth Design from 1998 to 2016, where responsibilities included managing teams of designers and engineers to develop complex websites and digital solutions. Tom holds a BFA in Graphic Design from Rochester Institute of Technology and has pursued additional education at Harvard Extension School and Monroe Community College.
Glance
Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.