Kamalakannan D Itil

Kamalakannan D is an experienced Information Technology Service Manager currently leading the Global Command Centre at GSK since December 2021, focusing on incident resolution for business-critical applications and services. Previously, Kamalakannan held roles such as Lead Critical Incident Manager at HCL Technologies, where responsibilities included developing and maintaining the Critical Incident Management process, and Consultant at DXC Technology, focusing on process design and improvement. Kamalakannan's earlier experience includes serving as an Information Technology Analyst at Tata Consultancy Services and Team Lead at HCL Technologies, emphasizing best practices in ITIL and team management. Kamalakannan holds dual Bachelor of Engineering degrees in Electrical, Electronics and Communications Engineering and Computer Science from Anna University Chennai, completed between 2004 and 2008.