Luis Falcon

Luis Falcon currently serves as the Visitor Experience Manager of Operations at Glenstone Museum, a position held since October 2023. Prior experience includes a role as Senior Director of Visitor Experience at the 9/11 Memorial & Museum from April 2023 to October 2023. Previous positions also feature a Business Consultant role at Fiserv, Area Manager at ABM Industries, and Assistant Service Center Manager at Valvoline Instant Oil Change. Luis Falcon's extensive tenure at The National September 11 Memorial & Museum from July 2014 to April 2021 included progressively responsible roles such as Associate Director of Visitor Services, Visitor Services Manager, Admissions Manager, Admissions Supervisor, and Admissions Associate. Earlier experience includes working as a Bank Teller at Capital One. Educational credentials include a Bachelor's degree in Cultural Tourism from the University of Puerto Rico-Carolina, completed between 2007 and 2012.