Andrea Argueta

Andrea Argueta has a diverse work experience spanning various industries and roles. Beginning in 2008, they worked at San Gregorio Hotel & Spa as an Event Sales/Front Desk Manager, where they developed and managed the banquets department and analyzed sales data. In 2010, they joined the Guatemala Tourism Board as a Marketing Segment Manager, where they crafted national promotional campaigns and produced engaging material for international events.

In 2012, Andrea worked at Vantage Media as an Editor, responsible for fact-checking, staying up-to-date with industry trends, and ensuring content relevance. Andrea then joined IDB Global Federal Credit Union in 2015, starting as a Marketing Specialist and later becoming the Director of Member Experience and Chief Operating Officer. Their responsibilities included creating marketing material, conducting market studies, and overseeing member experience and operational functions.

Currently, Andrea serves as the Lead of Financial Institution Advisory at Glia, starting in 2021. Andrea has held various roles within the company, including Senior Manager and Manager of Customer Success, as well as Senior Customer Success Manager & Credit Union Specialist. Their experience shows expertise in customer success, financial institutions, and advisory roles.

Andrea Argueta holds a Master's Degree in Service Leadership and Innovation from Rochester Institute of Technology, which they completed between 2012 and 2013. In 2009, they earned a Bachelor's Degree in Hospitality Administration/Management from Universidad Rafael Landívar. Andrea also obtained a Diploma in Spanish - English Translation from IFES during the period of 2007 to 2008. Additionally, they pursued further education and obtained a Certificate in Digital Marketing from Georgetown University in 2017 and completed a Digital Marketing course at General Assembly in 2016. Andrea has also obtained various certifications including Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in 2022, Scrum Master Certified (SMC) from Scrum Alliance in 2019, and Google Analytics from Google in 2016. Andrea has also completed a Data Analysis Circuit program at General Assembly.