Ben Bernatchez is an experienced ServiceNow Architect currently at GlideFast Consulting since January 2022, previously serving as a Senior Technical Consultant at eSentire from November 2018 to December 2021. With a strong background in ServiceNow, Ben has successfully launched various ITSM processes to support large employee bases and developed custom service portal widgets and workflows that enhance customer onboarding and cross-team collaboration. Prior to eSentire, Ben held multiple technical roles including ServiceNow Administrator/Developer as a self-employed consultant, XRT Software Developer at Quest Software, and Business Analyst at Dell, where responsibilities included integration of acquisitions and technical support for various product lines. Ben's career began at Sitraka, focusing on product development and support for the XRT product. Ben holds a Bachelor’s Degree in Computer Science from Ryerson University.
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