Carlo Hernandez

Carlo Hernandez has a wide range of work experience in the field of service delivery management and project management. Carlo has served as a Service Delivery Manager at GlideFast Consulting since 2023. Prior to that, they worked at Covestic as a Service Delivery Manager from 2018 to 2023, where they also held the position of Senior Engagement Manager from 2018 to 2022. In this role, they handled project initiation, planning, and management, served as the primary point of contact for clients, and led implementation project teams.

Before joining Covestic, Carlo worked at Acorio as an Engagement Manager from 2014 to 2017, where they provided consulting services and project management expertise for ServiceNow implementation projects. Carlo also worked as an Engagement Manager at Fruition Partners from 2011 to 2014, where they managed the development and delivery of technical solutions for clients and provided leadership to both clients and internal resources.

Carlo's earlier experience includes working as the Problem Management Process Owner at kCura Corporation from 2010 to 2011, where they resolved problems and minimized the impact of incidents. Carlo also worked at Accenture as an IT Consulting Manager from 2004 to 2010, focusing on core IT Service Management functions and the implementation of processes for ITIL's IT Service Management.

Carlo's career began at CDW-G, where they served as a Sales Account Manager from 2002 to 2004. In this role, they built long-term customer relationships, achieved sales goals, and provided cost analysis projections for clients' technology purchases.

Carlo Hernandez obtained a Bachelor of Science degree in Electronic Engineering Technology from DeVry, where they studied from 1999 to 2002. In 2018, they also obtained the ServiceNow Certified System Administrator certification from ServiceNow.