Shannon Baker

Shannon Baker has extensive work experience spanning over several years. Shannon currently works as an Engagement Manager at GlideFast Consulting since October 2021. Prior to this, Shannon worked at BC Pension Corporation from August 2014 to September 2021, where they served as the Service Management Office Team Lead. Shannon'sresponsibilities included implementing and improving processes based on ITIL best practice, coordinating major incidents, managing changes, and overseeing the administration and configuration of the ITSM tool.

Before their role at BC Pension Corporation, Shannon worked at BC Housing from October 2008 to August 2014. Initially, they were the Business Practices Manager in the Asset Strategies Branch. Shannon managed a team that provided tools, templates, procedures, and technical systems support to the branch. Shannon also led strategic planning, risk management, and business transformation projects. Additionally, they worked as a Consultant in the Strategic Planning, Executive Office, where they revamped the Minister's Correspondence system and coordinated various reports.

From 2005 to 2008, Shannon worked at Coast Capital Savings as a Manager of Customer Relations. Shannon'sresponsibilities included crisis communications, managing escalated complaints and correspondence from the CEO and Board, and project and change management for membership initiatives.

Prior to Coast Capital Savings, Shannon held several positions at BC Housing. From 2003 to 2005, they were the Manager of Branch Administration, reporting to the CFO and VP of Corporate Services. In this role, they coordinated branch administration, strategic planning, reporting, and managed the Legal Services department. Shannon also worked as an A/Manager of External Communications in 2002 and a Manager of Corporate Affairs from 2000 to 2001.

Shannon's career started at the Homeowner Protection Office, where they worked as an Executive Assistant from 1998 to 2000. Shannon was responsible for coordinating the leadership team and industry advisory boards, managing the establishment of the organization, and overseeing human resources. Before that, they worked at BC Housing as an Administrative Assistant in Development Services from 1996 to 1998.

Shannon began their professional journey as a Research Officer at the Ministry of Municipal Affairs and Housing in the BC Public Service from 1994 to 1996.

Shannon Baker's education history includes a Bachelor of Arts (BA) degree in Sociology from the University of Victoria, which was obtained from 1990 to 1994. Prior to that, they completed a Diploma in Business Administration from Camosun College from 1987 to 1989.

In addition to their academic qualifications, Shannon Baker has obtained various certifications in the field of IT service management and project management. Some of the certifications they hold include the Certified ScrumMaster (CSM) from Scrum Alliance, the ITIL V4 Managing Professional Transition Certificate, ITIL Expert Certification in IT Service Management, ITIL Expert Managing Across the Lifecycle (ITIL-MALC), ITIL Service Offerings and Agreements (ITIL-SOA), ITIL Release Control and Validation (ITIL-RCV), ITIL Intermediate Certificate in IT Continual Service Improvement, ITIL Intermediate Certificate in Operational Support & Analysis, and the ITIL Foundation Certificate in IT Service Management. They have also obtained the Project Management Professional (PMP) certification from the Project Management Institute. These certifications were obtained between 2014 and 2021.