Juan Pablo Molero Urribarrí

Juan Pablo Molero Urribarrí has a diverse work experience spanning from 2016 to the present. Juan Pablo has worked as a CX Onboarding Analyst at Global66 since 2023. Prior to that, they worked at Callsouth S.A. from 2020 to 2023 as a Customer Service Executive, focusing on improving user experience and resolving onboarding, payment, and transaction issues.

Juan Pablo also worked as an Associate Researcher at Somos Innovación from 2020 to 2023. In 2020, they worked as a Customer Service Executive for Enel through Konecta. Juan Pablo'sresponsibilities included customer management, handling cases through Salesforce CRM software, and coordinating resolutions with field teams.

From 2018 to 2020, Juan Pablo worked as a Human Rights Monitor at Provea, specifically in the Zulia, Falcón, and Guárico regions. In 2019, they briefly worked as a Customer Service Representative for Claro at Tactica, achieving daily sales targets for additional services and portability.

During their academic years, Juan Pablo served as a Teaching and Research Staff in Training at the Universidad del Zulia Oficial, where they assisted researchers and professors in extension and teaching support, as well as contributed to organizing forums and conversations.

In addition to their professional experiences, Juan Pablo has been involved in voluntary work as a participant in the AIESEC Program Constructores de Paz, where they were assigned to Carnaval S.A. Lastly, they were a recipient of the Calihan Fellowship Program at the Acton Institute in 2016.

Juan Pablo Molero Urribarrí attended the Universidad del Zulia from 2011 to 2015, where they obtained a degree in Licenciado en Ciencia Política. Juan Pablo specialized in the field of Ciencias políticas y gobierno.