Sophie Gosselin

Sophie Gosselin is a Foreign Service IT Professional at Global Affairs Canada since September 2019, with extensive experience in IT support and technical services. Prior roles include End User Computing Analyst and IT Support Specialist at the House of Commons of Canada, and Technical Support Specialist at bibliotheca, where Sophie provided troubleshooting and training for RFID and EM technologies in library environments. Previous experience includes IT Support Analyst at The Home Depot Canada, managing application issues for SAP ERP and supporting thousands of users, as well as roles at Zylog Systems, TD Bank, and IBM Canada, focusing on customer service, training, and support. Sophie holds a Diploma in Computer Technical Support and Networking from Seneca Polytechnic and a DEP in Computer Technical Support from École des Métiers de l'Informatique, du Commerce et de l'Administration.