Gavin Cushion

Gavin Cushion is an experienced IST Assistant Engineer at Global Cloud Xchange since March 2017, following a role as a 1st Line Network Technician at Exponential-e from January 2016 to February 2017. In the previous position, responsibilities included providing first-line support for customer inquiries, proactive network monitoring, troubleshooting circuit faults, and ensuring compliance with service level agreements (SLAs). Gavin demonstrated skills in fault resolution, effective communication with customers and suppliers, and the creation of incident reports to maintain service quality.