Sumesh Menon

Sumesh Menon is an accomplished professional with over two decades of experience in operations and management. Currently, at Global Cloud Xchange since September 2011, Sumesh leads Global Incident Management & Operations, successfully designing a 'Customer Advocacy Team' model that enhanced customer experience metrics significantly. Prior to this role, Sumesh held the position of Senior Manager Operations at Reliance BPO from August 2002 to September 2011, overseeing broadband and digital services across India and internationally. Earlier career experiences include serving as Team Leader at TTML, where responsibilities involved managing billing and complaints, and as Executive Marketing at Tata Infomedia, focusing on data management and sales support. Sumesh holds a Bachelor of Commerce from the University of Mumbai, an MBA in Finance from the South Indian Education Society, and a Post Graduate degree in Finance from Atomic Energy Central School.