Global Response is The Brand Contact Center.

We build partnerships with the world's top Brands, focused on our shared commitment to Brand passion, collaborative teamwork, and quality customer experiences. Our mutual commitment drives Brand enhancement and quality customer care. 

Our unique culture, built on a foundation of Brand focus, client relationships, and customized solutions, is reflected in every phone, chat, email and social media interaction conducted by our customer service representatives – known at Global Response as Brand Specialists.

Our partners have come to depend on our accountability, dedication, and flexibility with customized solutions. We build Brand Passion by developing in-depth process and product knowledge along with quality relationships. Brand Specialists are the heart of our customer service strategy. We support them with the management and technology that will ensure their success.

And Global Response provides the reporting and analytics that will assure the evolution of the customer experience with a data-driven strategy of continuous improvement.

Global Response. Your Brand. Our passion.

Call Center

Global Response

Wendy Shooster Leuchter

Jose Cintron

Shanntel T.

Jose Castillo

Andrew Alles

William Anthony Streegan (bstreegan@grstaff.com)

The Business Operations team at Global Response is responsible for optimizing internal processes and enhancing the efficiency of customer service delivery. They analyze business strategies, manage key client relationships, and oversee call center operations to ensure high-quality interactions between Brand Specialists and customers. By leveraging financial insights and operational data, the team drives continuous improvement and supports the company's commitment to delivering exceptional brand experiences.

Business Operations

Customer Service Team

Leadership Team

Business Operations

About

Team members

Other teams at Global Response

Customer Service Team

Leadership Team