Global Telesourcing
Tom Herrity oversees the strategic development and direction of Global Telesourcing. Previously, Tom served as Chairman and CEO of Democracy Data & Communications (DDC), the nation’s leading provider of public affairs solutions, with clients including 41 of the Fortune 50. Under Tom’s leadership, DDC was named to the Deloitte & Touche “Fast 50” and the Inc. 500.
In 1988, Tom co-founded The Direct Impact Company, which he grew into one of the largest grassroots lobbying firms in the US. Another Inc. 500 performer, Direct Impact was acquired by Young & Rubicam to augment the international communications giant’s direct outreach and local medial capabilities.
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Global Telesourcing
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Customer experience is the measure by which today’s brands are judged, and expectations are high. In most domestic markets, it’s difficult and expensive to scale high-quality customer contact solutions. Offshoring is an option, but language, accent and cultural disconnects can undermine customer relationships.