Aman Mishra

IT Helpdesk Support Team Lead at Globalization Partners

Aman Mishra has a diverse work experience spanning multiple companies and roles. Aman started their career at Wipro Limited as an Executive, where they provided technical assistance for various technologies and ensured customer satisfaction. Aman then moved on to Teleperformance, where they worked as a Senior Technical Service Representative, focusing on managing teams, tracking performance, and implementing training schedules. Aman then joined DXC Technology as a Professional 1, where they were responsible for managing client escalations, tracking SLAs, and maximizing team performance. Following this, they worked at Systango Technologies as a Senior Technical Specialist. Most recently, Aman joined Globalization Partners as an IT Systems Administrator, before progressing to the role of Senior IT Helpdesk Support and eventually IT Helpdesk Support Team Lead.

Aman Mishra's education history begins with a Bachelor of Commerce degree from Indian Jobs and Careers. The specific start and end dates for this degree are not provided. Following this, Aman attended Vandana Convent Senior Secondary School in Guna (M.P) from 2008 to 2009, where they studied Business/Commerce, General.

In terms of additional certifications, Aman has completed several courses. They obtained the "Google Drive Essential Training" certification from LinkedIn in July 2023, and the "Learning Google Workspace Administration" certification in April 2023, also from LinkedIn. Aman obtained the "Deploying Azure Active Directory" certification from LinkedIn in June 2022, and the "Learning SharePoint Online" certification in August 2021. Prior to that, they completed the "JIRA Software Learning" certification from LinkedIn in July 2021. Additionally, Aman obtained certifications in "Azure - Active Directory" and "Microsoft Azure - Beginner's Guide + AZ-900 - UPDATED 2020" from Udemy in June 2021 and December 2020, respectively. Finally, Aman holds a certification in "LEAN Six Sigma" from DXC Technology, although the specific month and year of completion are not provided.

Links


Timeline

  • IT Helpdesk Support Team Lead

    October, 2022 - present

  • Senior IT Helpdesk Support

    January, 2022

  • IT Systems Administrator

    January, 2019