Luisa Zapata García

Luisa Zapata García has a comprehensive work experience in various roles and industries. Luisa began their career in 2016 as a Customer Service Representative at OneLink, where they provided bilingual customer and technical support via email and chat. Luisa also gained experience in group management and team supervision. In 2018, they joined CloudTask as a Business Development Representative, responsible for sourcing new sales opportunities and nurturing leads. Luisa then transitioned to the role of Sales Account Manager, where they managed and improved the team's performance. In 2021, Luisa joined Slang as a Customer Success Consultant, where they focused on user training, customer onboarding, and building lasting customer relationships. Currently, they work at G-P/Globalization Partners as an Account Manager, handling global expansion for clients by employing their team members through in-country payroll. Additionally, they have recently taken on the role of Strategic Customer Success Manager at the same company. Throughout their career, Luisa has shown a strong ability to deliver excellent customer service and drive business growth.

Luisa Zapata García completed their education history with a Bachelor's degree in Sociology from Universidad de Antioquia between the years 2011 and 2016. Luisa then pursued a Postgraduate Specialization in Project Formulation and Evaluation at Universidad de Medellín in the year 2020, focusing on Project Management.

In addition to their formal education, Luisa has obtained several certifications to enhance their skills and knowledge. These certifications include Six Sigma Foundations from LinkedIn in December 2022, Building Rapport with Customers from LinkedIn in May 2022, Coaching Skills for Leaders and Managers from LinkedIn in May 2022, Customer Service Foundations from LinkedIn in May 2022, Empathy for Customer Service Professionals from LinkedIn in May 2022, Writing Customer Service Emails from LinkedIn in May 2022, Excel Skills for Business: Intermediate I from Coursera in April 2022, Excel Spreadsheet Design: Extreme Makeover from LinkedIn in October 2021, Gestion de Personas Difíciles from UBITS in September 2021, The Manager's Toolkit: A Practical Guide to Managing People at Work from Coursera in January 2020, Sales Management Certification from HubSpot in December 2019, Conversational Marketing Certified from Drift in November 2019, International Market Research from Cámara de Comercio de Bogotá in October 2018, and Inbound Certified from HubSpot in December 2019.