Rucy Kyung Jin Y.

Senior Customer Success Manager at Globalization Partners

Rucy Kyung Jin Y. has a diverse work experience spanning over several years. Rucy Kyung Jin is currently employed at G-P/Globalization Partners as a Senior Customer Success Manager, a role they began in April 2023. Prior to this, they worked as an Account Manager at G-P/Globalization Partners from June 2022 to March 2023.

Before joining G-P/Globalization Partners, Rucy held various positions at Booking.com. Rucy Kyung Jin served as a Senior Account Manager from April 2017 to October 2020, leading the Seoul team and managing top partners. Their responsibilities included providing optimal solutions and answers to partner issues, utilizing their strong OTA market and platform knowledge. During their tenure, they prioritized action plans using analytical skills and data-based decision-making, and successfully managed a team for key destinations in South Korea. Rucy also worked as an Account Manager from January 2014 to March 2017, and from July 2015 to July 2016 at Booking.com. Additionally, they served as a Junior Account Manager from April 2013 to December 2013.

Prior to their time at Booking.com, Rucy worked as a Sales Manager at a 5-star hotel in Seoul from April 2011 to March 2013. Rucy Kyung Jin then joined the pre-opening team at Chateau de Bali Ungasan Luxury Villas and Medical Spa as a Guest Relation Manager from May 2009 to October 2010. In this role, they worked with the Sales & Marketing Department and the Front Office, and also provided consultancy services as a Korean Consultant. Their responsibilities included coordinating the interiors of the villas, sourcing suppliers, and liaising with contractors.

Rucy's earliest work experience was as an Excursion G.O at Club Med from November 2006 to May 2008. In this role, they worked with a multicultural and international team, serving customers from around the world.

Rucy Kyung Jin Y. completed their Bachelor's degree in Hotel Management from Kyonggi University from 2002 to 2007. In 2005, they pursued a General English Course at Aspect International Language Academics. Recently, in 2022, they obtained several certifications including "Beginner Sales Nano Tips with Miles Croft," "Business Writing Principles," "How to Stand Out Remotely," and "Tips for Working Remotely" from LinkedIn.

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Timeline

  • Senior Customer Success Manager

    April, 2023 - present

  • Account Manager

    June, 2022