Steve Mak

Steve Mak has a diverse range of work experience in the field of technology and technical support. Steve began their career at the Polynesian Cultural Center in 1996, where they provided administration support for a network of Windows and Mac systems. Steve then moved on to Brigham Young University - Hawaii, where they worked as an Oracle administrator and built eCommerce websites using Linux, Apache Web server, and MySql. At Brigham Young University, they provided system support for Windows 2000 and Windows XP systems, troubleshooting hardware and software issues, as well as network connectivity problems. Steve also worked at ASAT Inc as a System Administrator, supporting a large user base across different countries, and documenting and updating the company's network infrastructure. At VMware Inc, they served as a Sr. Service Desk Analyst, providing customer and technical support for a global user base, and played a role in hiring and training new support analysts. Steve then worked at Fusionio.com as a Product Support Engineer, and at Western Digital as a Principal Support Engineer. Currently, they are working at Globalization Partners as a Product Support Engineer at Avionica, where they continue to utilize their technical expertise.

Steve Mak received a Bachelor of Science degree in Information Systems from Brigham Young University, where they studied from 1996 to 2001. Steve later pursued a Master's degree in Computer Engineering at the same university, completing their studies from 2003 to 2005.