Felipe Montegu is an innovative and strategic Customer Experience Consultant with over 15 years of experience in service design, currently serving as the CX Strategy & Design Director at Globant. Their journey in enhancing customer experiences began with an architectural education at Pontificia Universidad Católica de Chile, evolving into a passion for creating impactful service designs. At Globant since 2019, Felipe has been instrumental in developing customer-centric solutions that drive business growth. Previously, Felipe served as the Service Design Manager at Globant and the Service Design Director at Liquid Latam, where they fostered innovative service design strategies. In addition to their professional endeavors, Felipe has been sharing expertise as a professor at CES center of the UAI Business school of Chile since 2015 and at Pontificia Universidad Católica de Chile. Their credentials include certifications in Service Design, Design Leadership, and Lean Service, complemented by a comprehensive skill set in Service Design Thinking, User Experience Design, Branding, and Business Strategy.
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