Aileen Burgos

Aileen Burgos has a diverse work experience spanning over several positions and companies. Aileen started their career as an Auditor at EY in 1993 before joining Globe Telecom in 1994. At Globe Telecom, Aileen held various roles including Credit & Billing Management Specialist, Business, Technology and Governance Consultant & Auditor, Director of Strategy Execution, Vice President of Customer Experience Strategy, and Vice President of Customer Experience Strategy & Operations. Their most recent role at Globe Telecom is Head of Customer Experience Management, which they started in January 2021. Overall, Aileen has a strong background in customer experience strategy and operations, as well as expertise in business, technology, and governance consulting and auditing.

Aileen Burgos completed their Bachelor of Science in Accountancy degree from De La Salle University, specializing in Business, Management, Marketing, and Related Support Services, from 1989 to 1992. Additionally, they obtained the Certified Public Accountant in the Philippines certification from PICPA in 1993 and the Certified Internal Auditor, a global certification, from The Institute of Internal Auditors in 2005.