Jeroen Velthof

Jeroen Velthof is an experienced leader in customer experience management, currently serving as the Head of Customer Experience Management at bol.com since July 2019, where responsibilities include leading a team to enhance customer experiences and drive actionable insights. Prior to this role, Jeroen was the Customer Experience Director at innogy SE's CX Factory in Berlin, managing a cross-European team and contributing to a significant customer and business value impact. Jeroen also held managerial roles in customer experience and HR service delivery at Essent and began the career as a management trainee at Essent and a research consultant at ACES International. Jeroen holds a Master's degree in Industrial Engineering and Management from the University of Twente and has studied at California State University, Northridge.