Kelsey Schultz

Kelsey Schultz has extensive experience in various roles within the customer service and operations sectors. Beginning as a Call Center Agent and progressing to Call Center & Help Desk Manager at GLORY, Kelsey supervised a team of 20 agents and focused on enhancing customer experiences. As a District Service Manager, Kelsey managed technicians and ensured contract retention through strong customer relationships. In the role of Process Improvement Manager, Kelsey analyzed and modified existing processes to boost efficiency. Kelsey also served as a Business Analyst at Glory Global Solutions, collaborating with Service Account Managers to optimize reporting for key accounts. Kelsey holds a Bachelor of Science in Retailing and Consumer Behavior from the University of Wisconsin - Madison and has completed general and business courses at Baker College Business and Corporate Services.