Luca Savio serves as the Global Head of Quality at Glovo since July 2021, where responsibilities include developing the operating model for customer experience and quality across 25 global markets while building a large team across 10 locations. Prior to Glovo, Luca held the position of Global Customer Experience Senior Manager at Expedia Group from October 2019 to June 2021, focusing on team management during a significant transformation and harmonization of customer experience strategies. Previous roles also include Head of Quality, Training, and Projects at lastminute.com group and various positions at Expedia Group, where Luca excelled in process improvement, quality management, and customer satisfaction analysis. Luca's early career involved business analysis at EF Education First and project management at E20 Como. Luca holds a Master's degree in Economics from USI Università della Svizzera italiana and a Bachelor's degree in Tourism Management from Università degli Studi dell'Insubria.
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