Roberto la Rosa

Roberto La Rosa is an accomplished professional with extensive experience in customer experience and operations management. Currently serving as the Regional Head of West Europe Live Operations at Glovo, Roberto has also held significant roles in customer care consulting with HappinessHarbor Consulting and in corporate global call center management with Amplifon SPA. Additionally, Roberto contributed to enhancing e-commerce customer experience as the Global Head of E-commerce Customer Experience and Backoffice at The Level Group, demonstrating a strong expertise in customer happiness and operations across various sectors.