Craig Nicholson

Craig Nicholson is an accomplished professional with extensive experience in customer success and intelligent automation. Currently serving as a Customer Success Manager at GLYNT.AI, Craig conducts consultative sessions with clients to address their needs and facilitate onboarding. As the Founder of CBN Consultancy Ltd, Craig leads an advisory practice focused on process automation and organizational strategy. Prior roles include Engagement Lead at Zinier, Strategic Advisor at AskUI, Chief Strategy Officer at Atomatik, and Chief Advisory Officer at Digital Workforce Services Ltd, where Craig was responsible for client retention and satisfaction. Craig has a solid foundation in robotic process automation from previous positions at SS&C Blue Prism and has also worked with Transactis and Experian Decision Analytics. Educational qualifications include a BSc (Hons) in Computer Studies from Liverpool John Moores University.