Craig Rowland

Craig Rowland has a strong background in customer service and leadership roles, with experience at GMHBA Limited, Telstra, and Salmat. At GMHBA Limited, Craig currently holds the position of Team Leader and has previously worked as Operations Manager on secondment, Acquisition and Retention Team Leader, and Senior Customer Service Agent. Prior to GMHBA Limited, Craig worked at Telstra as a Customer Service Advisor and at Salmat as a Team Lead. Notably, Craig led a team at Telstra to meet monthly KPI's, including maintaining a low average handling time and high call quality rate.