Erika Kirsch

Erika Kirsch is a Customer Experience Program Manager at Caribou, where responsibilities include managing cross-functional organizational programs that enhance efficiencies and operational processes, resulting in a 4% increase in loan conversion and a 7-point boost in customer NPS. Prior to Caribou, Erika spent nearly a decade at Cerner Corporation in various roles, including Manager of Program/Project Management, where oversight was provided for multiple teams and over 500 client accounts, and Senior Program Manager, managing 75+ accounts valued at over $5M annually. Earlier experiences include intern positions at H&R Block, Intouch Solutions, and a thorough academic foundation with a BSBA in Management from the University of Arkansas.