Eduardo González Juárez

Eduardo González Juárez possesses extensive experience in customer success and service management across various companies. Currently serving as Customer Success LATAM at GoBots since June 2024, Eduardo previously held roles as Customer Success Manager at Sesame HR and Head of Customer Success Onboarding Mexico at AgendaPro (YC W21). Notable achievements include implementing a Customer Success area at Yaydoo that improved user activation by 10% and reduced churn from 12% to 5%. With a background in operations and sales positions at companies such as DiDi and SinDelantal.mx, Eduardo demonstrated a strong capability in metrics analysis, team management, and strategic development. Education includes a course at Coderhouse and studies at Tec Universitario.