Pat Phelan

Pat Phelan is the current Chief Customer Officer at GoCardless. Prior to this, Pat held the position of Chief Customer Officer at Brandwatch from June 2016 to June 2019. Promoted to Chief Customer Officer on merger with Crimson Hexagon, Pat oversaw an expansion of the team to 150+ members with the inclusion of Account Management (Growth) into the functions under leadership and the addition of London and Boston to the Global CS footprint. From January 2010 to May 2016, Pat was the VP, Customer Success EMEA at Bazaarvoice where they led a 60 strong EMEA Client Success Organisation including Account Management, Onboarding (Client Delivery & Professional Services) & Client Support. Pat also owned the European Client Portfolio with responsibility for launching, developing, retaining and expanding the EMEA client portfolio. Prior to this, Pat was the EMEA Global Client Relationship Manager at TALEO from March 2008 to December 2009 and a Consultant at Robert Walters from January 1998 to December 2000. In November 2000, Pat co-founded Intellesys where they served as Head of Customer Success until March 2008.

Pat Phelan has a Bachelor's Degree in Commerce from University College Dublin and a Postgrad in Marketing Development Programme from UCD Michael Smurfit Graduate Business School. Pat is also CIM qualified in marketing from the Chartered Institute of Marketing and has a PRINCE 2 certification in project management. Pat Phelan also has a Leaving Certificate from Good Counsel College. Furthermore, they have two certifications from Insights - Insights Discovery (IDA) Practitioner and VitalSmarts in Crucial Conversations Trainer.

They are on a team with Ahmed Badr - Chief Legal & Risk Officer, Eva Ducruezet - Chief People Officer & VP, Strategy and BizOps, and Catherine Birkett - CFO. Pat Phelan reports to Hiroki Takeuchi, CEO. A direct report to Pat Phelan is and Hamish Wood - Director, Customer Experience & Advocacy.