Tunde L. is a seasoned professional in customer service and complaint resolution with extensive experience across multiple financial institutions. Currently serving as a Complaints Specialist at GoCardless since April 2024, Tunde effectively addresses customer issues while upholding the company's commitment to service excellence. Previous roles include Complaints Case Manager at Interactive Brokers and Complaints Investigator at the Financial Ombudsman Service, where Tunde utilized strong communication and problem-solving skills to navigate complex client and regulatory issues. Tunde also held positions at Barclays as a Relationship Support Manager and at NatWest in various capacities, including Assistant Relationship Manager and Senior Personal Banker, focusing on client account management and financial services. Beginning as a Management Trainee at Enterprise Rent-A-Car, Tunde showcased strong sales and customer service skills early in the career, complemented by a BA in Business Economics from the University of Hertfordshire.
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