Cherrie Sumpter

Cherrie Sumpter is an experienced professional in customer experience and quality management, currently serving as the Director of Customer Experience at Goettl Air Conditioning & Plumbing since April 2021, where prior roles also included Training and Quality Manager and Quality Assurance Manager. Cherrie has a solid background in account management from Sykes Enterprises, Incorporated, where tenure lasted from April 2016 to April 2021, and served as Operations Supervisor at C3/CustomerContactChannels, Inc. Cherrie's early career includes roles such as Program Liaison/Instructional Assistant at Chabot College, Customer Service Area Supervisor at Kohl's Department Stores, and Customer Relations Coordinator at Good Guys. Cherrie holds a degree from California State University - East Bay, earned between 2009 and 2011.