Jacqueline C.

Jacqueline C. has a diverse work experience in customer service and training roles. Jacqueline started their career at Unilever Andina Bolivia as an intern in the marketing department, where they were responsible for planning internal activities and supervising sales promoters. Jacqueline also conducted a research project on sales channels for small retail shops.

Jacqueline then joined Emirates as a Premium Cabin Flight Attendant, where they worked until 2013. During their time there, they also served as a Cabin Supervisor Part-Time Trainer, responsible for leading a team of cabin crew, ensuring safety and customer service, and reviewing daily performance and reports.

After leaving Emirates, Jacqueline worked at CEACSA as a Training Manager and IOSA consultant. Jacqueline was involved in training students in various customer service courses and also worked as an IOSA consultant, assisting a local airline in implementing the IOSA program and ensuring operational safety.

Their most recent role was as a Senior Customer Operations & Engagement Agent at GOJA, where they handled customer complaints and inquiries, provided solutions, and maintained accurate records of interactions.

Overall, Jacqueline has a strong background in customer service, training, and operational safety, with experience in various industries including aviation and consumer goods.

Jacqueline C. obtained a Postgraduate Degree in Customer Experience from IEBS in the years 2021-2022. Prior to that, in 2013, they completed the Senior Flight Stewardess promotional programme at Emirates Aviation College, focusing on Aviation. Jacqueline's undergraduate education took place from 2002-2007 at Universidad Privada Boliviana, where they earned a Licentiate degree in Marketing.

In addition to their formal education, Jacqueline has acquired several certifications. In 2020, they completed the courses "Introduction to Social Media Marketing," "The Importance of Listening," and "What is Social?" through Coursera. Jacqueline also holds certifications from LinkedIn in various areas, including customer service, handling abusive customers, winning back lost customers, and managing customer contact centers, all obtained in 2018. Other certifications Jacqueline has obtained include "Building Customer Loyalty" and "Building Resilience" from LinkedIn.