Paulo Silveira

Paulo Silveira is an experienced business analyst currently working at GOL Linhas Aéreas, where responsibilities include facilitating business process demands and implementing innovative automated solutions. Previously, Paulo served as a Customer Service Specialist at EmpowerMX, focusing on the aerospace sector, and held various roles at GOL Linhas Aéreas, overseeing ITSM processes and maintenance support systems. Additional experience includes database analysis at Universidade Metodista de São Paulo and coordinating a call center at BlueBox. Paulo's background also features governance and IT service management roles at Lojas Renner and technical support at Centro Universitário Metodista - IPA. Educational credentials include a degree in Information Technology Management from Centro Universitário Senac-RS and a Bachelor's degree in Computational Engineering from Centro Universitário Metodista do IPA.