Possidonio Dantas Neto

Possidonio Dantas Neto currently holds the position of Customer Service, Quality and Continuous Improvement Manager at GOL Linhas Aéras, where responsibilities include monitoring the customer journey and implementing process improvements. Previously, Possidonio served in various roles within GOL, including Customer Service Improvement Coordinator and Project and Innovation Analyst, focusing on product management and cost-saving initiatives. Prior experience includes roles as Project Management Analyst and Intern at GS Souto Engenharia, where Possidonio was involved in project financial control and contract management. Additional experience includes research positions at the University of Salford and Universidade Federal de Minas Gerais, contributing to studies on steel structures and finite element analysis. Possidonio holds a Bachelor's degree in Civil Engineering from Universidade Federal de Minas Gerais and The University of Salford, along with certificates in Business Management and Aviation Management.