Kathleen Kneram

Kathleen Kneram is a seasoned professional in user experience design with extensive experience spanning over two decades. Currently serving as Vice President of User Experience Design at Elsevier since January 2020, Kneram has previously held significant roles including Global Head of Digital Customer Experience Design at HSBC, where leadership in customer experience transformation across 11 Asia-Pacific markets was emphasized. At Fidelity Investments, Kneram was recognized for creating an award-winning financial planning experience that simplified complex information for users. Experience at Microsoft involved leading user experience design for the Americas and promoting its benefits through speaking engagements. Early career highlights include roles as Associate Creative Director at Sapient and Director of User Experience at NTT DATA Corporation, where Kneram established a process-oriented design culture and directed teams across multiple regions. Kneram holds a Bachelor of Science in Marketing Management from Northern Michigan University.