Renuka V

Renuka V has a diverse work experience that spans across multiple companies and roles. Renuka started their career as an Analyst at InterCall Careers Europe in 2011. In 2013, they worked as an Associate at Ocwen Financial Corporation - US and concurrently served as a Consultant at Tapzo.

Renuka then joined Haptik in 2015, where they initially worked as a Quality Team Lead and later transitioned to the role of Customer Success Manager. As a Customer Success Manager, they provided conversational AI solutions to stakeholders at Reliance Jio. Their responsibilities included client onboarding, account management, handling escalations, and undertaking upselling/cross-selling campaigns. Renuka also contributed to product design and development, prepared case studies and white papers, and managed metrics such as CSAT, NPS, Churn, MRR, and ARR.

After Haptik, Renuka joined Hubilo in 2021 as a Senior Customer Experience Manager. Their role involved working with complex stakeholders in a B2B SaaS environment. Renuka handled client onboarding, project/account management, client retention and growth, business reviews, and various metrics such as ROI, CSAT, NPS, Churn, and MRR. Renuka also worked closely with cross-functional teams and provided input for product design and development.

Most recently, Renuka joined Goldcast in 2023 as a Customer Success Manager. The specific responsibilities and accomplishments in this role are not provided in the structured information.

Renuka V completed their Bachelor of Commerce degree with a specialization in Accounting from Bishop Cotton Womens Christian College between 2007 and 2010. In 2023, they obtained a Diploma in Product Management from Stanford University Graduate School of Business. In terms of additional certifications, Renuka acquired SQL fundamentals from Udemy in January 2023 and became a Virtual Event Institute Professional in July 2022.