Albert Blanco

Albert Blanco serves as the Head of Support at Golden since August 2020, where responsibilities include leading the Support program and engaging in cross-functional collaboration among Product Operations, Strategic Operations, and Customer Success. Prior experience at Uber from June 2015 to May 2020 involved several key roles, culminating as Community Operations - GL Team Lead I, managing multiple locations in Arizona and New Mexico while enhancing employee engagement through customized management strategies. Earlier roles at Uber included Greenlight Expert III, where Albert supported product rollouts and provided training, and Partner Support Representative, focusing on driver-partner support and improving customer satisfaction metrics. Albert Blanco earned a degree from Arizona State University between 2012 and 2018.