Ryan Zapata

Ryan Zapata is a seasoned professional with extensive experience in customer success and implementation management, currently serving as a Senior Implementation Specialist for Guest Engagement at Olo since May 2022. Prior experience includes roles at DoorDash as a Success Manager, where Ryan engaged with businesses to define key performance indicators, and at Dash by Paytouch as a Customer Success/Onboarding Manager, focusing on onboarding and software integration. Additional experience encompasses positions at Toast, Inc. and Cater2.me, emphasizing client relationships, team collaboration, and revenue generation. Ryan’s career began at the City of Austin, where Ryan served as Court Operations Supervisor, enhancing public service through team leadership and process improvement. Ryan holds a Bachelor's degree in Criminal Justice/Law Enforcement Administration from Texas State University.